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Vizada SkyFile® Mail - Frequently Asked Questions

Outfitter Satellite is a Vizada Solutions Certifed Partner. 1. What is SkyFile® Mail?
2. Can I use my existing e-mail account?
3. How much does it cost to use SkyFile® Mail?


1. What is SkyFile® Mail?
This software package runs on most Windows operating systems and allows a user to send and receive e-mails and faxes over Iridium, Thuraya, or Inmarsat. It can compress e-mail text up to 90% making it cost-effective to use with low bandwidth connections. It provides automatic notification to alert users to incoming e-mail. It also provides automatic crash recovery allowing a user to restart an e-mail send/receive session from where it was interrupted in case of a call drop. Here is a quick overview of some of the features that are available:
  • SkyFile® Mail is compatible with Windows 2000, 2003, XP, and Vista. It is not compatible with Mac.
  • E-mail Account
  • Digital Faxing via your computer
  • Virus and Spam Filtering including white and black lists so that you can control who emails you on your satellite phone
  • Powerful Compression Software (up to 90% compression)
  • Crash & Recovery allowing large email attachments up to 1MegaByte to be transmitted or received successfully even if several satellite calls are required due to poor signal issues.
  • SkyFile® Mail lets you selectively download email text without Attachments so that even if someone sends you a large attachment that you do not want to download immediately, you can download the rest of your email. The large attachment can be downloaded later via a web interface when you have a conventional (terrestrial-based) high speed internet connection.


2. Can I use my existing e-mail account with SkyFile® Mail?
You will be assigned a unique SkyFile e-mail account when you sign up for SkyFile. A user's regular e-mail account can usually be forwarded to the SkyFile account if needed. Some e-mail services do not support automatic forwarding of e-mails. Please check with your e-mail provider.

3. How much does it cost to use SkyFile® Mail?
SkyFile itself is free of charge. It will use compression to minimize the size of the e-mails. The actual cost of using SkyFile will depend on several factors: How many e-mails are sent and received, the size of each e-mail, and the size of any attachments. If SkyFile® is being used with Iridium or Thuraya phones the cost will be measured in minutes of air time. If SkyFile is used over a BGAN in standard IP mode, the cost will be measured in MB of data sent and received.




*Note: SkyFile® Mail and SkyFile® Weather are registered trademarks of Vizada.

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